According FT the production industry does not serve as the measure for production in the western world anymore. Production of goods has non or negative growth while the service industry has steady growth. To realize the modern production nowadays a lot of services has to support the production, communication, transport, cleaning, marketing, health-services for HQ, and since most of this now is outsourced it's even easier to see where the effort originate.
So then what about lean and the other tools for quality an excellence in production? We really has to rethink and broaden the view of this things. For certain the lean enterprise concept becomes more and more actual but also much more challenging. Who do we work closely together with and who do we just buy services from? The most natural should be to still see it in a way of expanding our processes out of the companies plants and in to the suppliers plants. But to stretch it all the way to the coal mine to produce steel as Ford did is probably not the best thin to do. We have to trust our suppliers, and work together with them to solve our common problems. The whole value chain important for the customer, has to be planned in cooperation. Services supporting the value-chain has to be controlled constantly or regularly trough the quality system. It could be trough the jidoka system or trough a type of continues statistical evaluation of the service. The last could apply for the Internet service, if this is of high importance instability, big variations, or shifts in performance should give an alarm. Anyhow if the service, i.e. Internet, has a big impact on the performance of the process / value stream, then we should implement some kind of strategic partnership whit the supplier of this service.
So then what about lean and the other tools for quality an excellence in production? We really has to rethink and broaden the view of this things. For certain the lean enterprise concept becomes more and more actual but also much more challenging. Who do we work closely together with and who do we just buy services from? The most natural should be to still see it in a way of expanding our processes out of the companies plants and in to the suppliers plants. But to stretch it all the way to the coal mine to produce steel as Ford did is probably not the best thin to do. We have to trust our suppliers, and work together with them to solve our common problems. The whole value chain important for the customer, has to be planned in cooperation. Services supporting the value-chain has to be controlled constantly or regularly trough the quality system. It could be trough the jidoka system or trough a type of continues statistical evaluation of the service. The last could apply for the Internet service, if this is of high importance instability, big variations, or shifts in performance should give an alarm. Anyhow if the service, i.e. Internet, has a big impact on the performance of the process / value stream, then we should implement some kind of strategic partnership whit the supplier of this service.
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